80 citations sur le service à la clientèle qui définissent l'excellence

Exceptional customer service is crucial for the success of any business. It is not just about solving problems or addressing complaints but about creating memorable experiences that foster customer loyalty and advocacy.

In the business world, customer service is more than just a department; it's an attitude and a mindset that every member of an organization should embrace. Many renowned individuals, including business leaders, entrepreneurs, and authors, have shared their wisdom on the importance of customer service through inspiring quotes.

In this blog, we will explore 80 customer service quotes by famous people that highlight the significance of putting customers at the heart of every business

Inspirational customer service quotes

1. "Customers don't expect you to be perfect. They do expect you to fix things when they go wrong." - Donald Porter
2. "The goal of customer service is not just to satisfy the customer, but to delight them." - Steve Jobs
3. "Vos clients les plus mécontents sont votre plus grande source d'apprentissage". - Bill Gates
4. "Customers may forget what you said, but they will never forget how you made them feel." - Maya Angelou
5. "The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works." - Jeff Bezos
6. "Good customer service costs less than bad customer service." - Sally Gronow
7. "Customers are the lifeblood of any business. Take care of them and they will take care of you." - Gary Comer
8. "Customer service is not a department. It's an attitude." - Unknown
9. "The customer's perception is your reality." - Kate Zabriskie
10. "Customers are looking for an experience, not just a product or service." - Shep Hyken
11. "Customer service is not about telling customers how awesome you are. It's about creating stories that do the talking for you." - Peter Shankman
12. "The best customer service is one that creates loyal customers who become advocates for your brand." - Shep Hyken
13. "The customer's voice is the most important voice in your business." - Unknown
14. "Satisfied customers are the best advertising." - Michael LeBoeuf
15. "The key to good customer service is building relationships with your customers." - Unknown
16. "Customer service is not a transaction, it's a relationship." - Unknown
17. "Great customer service is about caring for your customers, not just closing a sale." - Barbara Winters
18. "The customer experience is the next competitive battleground." - Jerry Gregoire
19. "Customer service is not a job, it's an attitude." - Unknown
20. "In the world of business, customer service is the new marketing." - Derek Sivers
21. "Your most important asset is your customer. Without them, you don't have a business." - Unknown
22. "The customer's trust is harder to gain and easier to lose than ever before." - Unknown
23. "Customer complaints are the greatest source of learning." - Bill Gates
24. "Good customer service is not just solving the problems, but preventing them from happening in the first place." - Unknown
25. "Great customer service is about making your customers feel valued and appreciated." - Unknown
26. "Customers don't care how much you know until they know how much you care." - Damon Richards
27. "Customer service is not a department, it's everyone's job." - Unknown
28. "Customer satisfaction is worthless. Customer loyalty is priceless." - Jeffrey Gitomer
29. "Treat your customers like they own you. Because they do." - Mark Cuban
30. "The best customer service is when you don't have to ask for it." - Unknown

Customer service quotes by famous people

1. "Vos clients les plus mécontents sont votre plus grande source d'apprentissage". - Bill Gates
2. "Customers don't expect you to be perfect. They do expect you to fix things when they go wrong." - Donald Porter
3. "The customer's perception is your reality." - Kate Zabriskie
4. "Customers will never love a company until the employees love it first." - Simon Sinek
5. "Good customer service is not about telling people how amazing you are, but about creating stories that do the talking for you." - Peter Shankman
6. "The key is to set realistic customer expectations and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways." - Richard Branson
7. "The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works." - Jeff Bezos
8. "Satisfied customers are the best source of advertisement." - Michael LeBoeuf
9. "The goal as a company is to have customer service that is not just the best but legendary." - Sam Walton
10. "Customer service is not a department, it's everyone's job." - Unknown
11. "Customers may forget what you said but they'll never forget how you made them feel." - Maya Angelou
12. "The customer experience is the next competitive battleground." - Jerry Gregoire
13. "Courteous treatment will make a customer a walking advertisement." - James Cash Penney
14. "The greatest asset of a company is its customers." - Warren Buffett
15. "Customer service is not just a department. It's an attitude." - Unknown
16. "If you do build a great experience, customers tell each other about that. Word of mouth is very powerful." - Jeff Bezos
17. "The best way to find out what your customers need is to ask them." - Shari Levitin
18. "Customers who feel valued and appreciated are more likely to be loyal and recommend your business to others." - Shep Hyken
19. "In the world of business, the customer is king." - Unknown
20. "Customer service represents the heart of a brand in the hearts of its customers." - Kate Nasser
21. "Customer service is not a department, it's a culture." - Unknown
22. "The customer's perception is your brand reality." - Kate Nasser
23. "Great customer service is about making a customer feel heard, valued, and appreciated." - Catherine DeVrye
24. "The purpose of a business is to create a customer who creates customers." - Shiv Singh
25. "Customer service is an opportunity to exceed your customer's expectations." - John Jantsch
26. "Customer service is not just solving the problem, but also building relationships." - Unknown
27. "The best marketing doesn't feel like marketing, it feels like outstanding customer service." - Tom Fishburne
28. "Customer service is not a cost, it's an investment in your business." - Unknown
29. "The quality of your customer service will never exceed the quality of the people providing it." - Unknown
30. "Customer service is not a one-time thing, it's an ongoing process." - Unknown

Motivational customer service quotes

1. "Customers are the lifeblood of any business. Treat them well, and they will treat you well." - Mary Kay Ash
2. "Good customer service is the ultimate marketing tool." - Thomas Watson Jr.
3. "The best customer service is when the customer doesn't realize they're being served." - Laurice Leitao
4. "The greatest service we can provide to others is helping them become better versions of themselves." - Tony Robbins
5. "Customer service is not a department, it's an attitude." - Unknown
6. "The customer's perception is your reality." - Kate Zabriskie
7. "Customers don't expect you to be perfect. They do expect you to fix things when they go wrong." - Donald Porter
8. "If you don't take care of your customers, someone else will." - Unknown
9. "The purpose of a business is to create and keep a customer." - Peter Drucker
10. "The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works." - Jeff Bezos
11. "A customer is the most important visitor on our premises. They are not dependent on us. We are dependent on them." - Mahatma Gandhi
12. "Customer satisfaction is worthless. Customer loyalty is priceless." - Jeffrey Gitomer
13. "The magic is not in the product, it's in the customer experience." - Unknown
14. "The customer's voice is the most powerful tool you have." - Kathy Sierra
15. "Your customers are the lifeblood of your business. Without them, you have nothing." - Kevin Stirtz
16. "The customer experience is the next competitive battleground." - Jerry Gregoire
17. "Your customers should be your biggest fans, not your biggest critics." - John R. DiJulius III
18. "Customer service is not a transaction, it's a relationship." - Unknown
19. "La meilleure façon de prédire l'avenir est de le créer. - Peter Drucker
20. "Your customers will remember the service long after they've forgotten the price." - Unknown

Conclusion

Customer service is not just a transactional interaction but a relationship-building opportunity. The wisdom these famous individuals share emphasizes the importance of exceeding customer expectations, building trust, and creating loyal customers who become brand advocates.

These customer service quotes serve as a reminder that exceptional customer service is a vital element for business success and should be integrated into any organization's core values and practices.

By prioritizing outstanding customer service, businesses can build long-term relationships with their customers, enhance their reputation, and thrive in today's competitive business landscape. As you strive to provide exceptional customer service, let these quotes inspire you to put your customers first and positively impact their lives.